Shipping Policy
Shipping Policy
Thank you for shopping with us. Please read our shipping policy for details on order processing and delivery.
Order Processing
• All orders are processed within 1–3 business days after order confirmation.
• Orders are not shipped or delivered on Sundays or public holidays.
• During high-volume periods, processing may take slightly longer.
Shipping & Delivery Time
• Standard delivery time is 4–8 business days, depending on your location.
• Delivery timelines are estimated and may vary due to courier delays, weather conditions, or unforeseen circumstances.
Shipping Charges
• Shipping charges (if applicable) are calculated at checkout.
• Any additional charges such as COD fees will be clearly mentioned before placing the order.
Order Tracking
• Once your order is shipped, you will receive a tracking link via SMS or email.
• Tracking updates may take up to 24 hours to reflect after dispatch.
Delivery Issues
• If an incorrect or incomplete address is provided, delivery delays or return-to-origin charges may apply.
• We are not responsible for delays caused by courier partners.
Damaged Packages
• If you receive a damaged package, please contact us within 48 hours of delivery with clear photos/videos of the package and product.
Non-Delivery / Returned Orders
• Orders returned due to incorrect address, refusal, or failed delivery attempts will not be eligible for a refund.
• Re-shipping charges may apply for re-dispatch.
International Shipping
• Currently, we do not offer international shipping.
Contact Us
For any shipping-related queries, contact us at:
📧urbanwallk@gmail.com
📞 9820067869
